MUMBAI: The Consumer Guidance Society of India (CGSI), the torch bearer of the consumer movement in India , is leaving no stone unturned to take consumer awareness to the next level in India , through its well organised , dynamic consumer camps . CGSI organized a consumer Grievance Redressal Camp at Shrikrishna Mandir Hall, Borivali on 1st March to reach out to a wider section of consumers in suburban Mumbai.
Said Dr. M.S. Kamath, Hon. Secretary, CGSI, "We organized our redressal camp this time in Borivali area in suburban Mumbai to reach out to more consumers and help them solving their problems." There were 20 plus complaints of various nature received and discussed during the camp.
One such complaint was about a complainant who booked a flat in 2009. The full payment was made and yet the possession of the flat was not given till 2013 even after a promise was made it on a registered agreement. Even though the possession intimation was given in February 2013, the actual possession was given only in April 2014. Hence, complainant desirous of compensation for delayed possession. The complainant was forced to pay the penalty interest on loan amount for delay made by the builder. CGSI agreed to intervene for amicably recovering the delay amount from the builder; hence they shall be sending a letter to the builder.
In another case, the complainant purchased a foot massager from HomeShop18.com (online) which he received from the manufacturer. The product was giving electric shocks; hence he complained to HomeShop and got it replaced. The replaced product was also defective. Now he has been complaining to HomeShop 18 and the manufacturer but there is no response. CGSI decided to intervene and contact both the parties concerned.
There was a case where a building under Pagadi system which went for redevelopment. As per the agreement the builder was supposed to redevelop the building and give it back in three years. However, even near about 5 years and the building is not ready and OC is still awaited. Even though the owner was also entitled to get compensation and proportionate share in the FSI, the developer has not given the same. CGSI observed that although there was a written registered agreement, there were no written exchanges by the owner to the developer demanding compensation and possession. So, CGSI suggested to the complainant to send the developer a written letter asking for the possession.
In a case related to banking, the complainant Kishore Narayan Ganguly had an account with the Central Bank of India since 1989 or prior. He exposed Central Bank of India’s fraud of more than Rs 800 crore and after that the bank started troubling him. They seized his account and further he had to close down his business. Before this, he had borrowed Rs 6 lakh from Central Bank of India Versova branch for his business and which after calculating the interest he had to pay Rs 38 lakh. CGSI suggested writing a detailed statement of facts and submitting the same to them.
In a tour and travel related case, Sachin Travels and Tours had a scheme in May 13 to April 14 of paying Rs. 4000/- per month for 12 months and they would pay one month bonus which would compensate for one free tour anywhere in India. The tours and travel failed to arrange a tour and hence the complainant asked for a refund. The complainant received a cheque of Rs. 52000/- with a rider instructing the cheque should be deposited only after Sachin Travels would inform to do so, but the complainant didn’t get any call for a month and deposited the cheque which got bounced. After which the complainant tried to trace the address of Sachin Tours and travels which wasn’t traceable. CGSI advised the complainant to get hold of the postal address of Sachin Travels and Tours for sending the case letter.
The Consumer Guidance Society of India (CGSI) is a pioneer consumer organisation which was founded in 1966 and has been working for the protection of consumer interests ever since. CGSI's activities include: (1) Consumer Education, (2) Consumer Complaints Redressal, (3) Holding talks and exhibitions to spread consumer rights awareness among urban poor and rural areas, (4) Testing of Consumer Products, (5) Publication of bi-monthly magazine ‘Keemat’.
The Consumer Guidance Society of India (CGSI) has been selected by the Government of Maharashtra and Government of India and is already operating a Toll Free Helpline (No. 1800 222262) for redressal of consumer grievances in Maharashtra.
CGSI proposes to hold several "Consumer Grievance Redressal Camps" in which leading Professionals & Personalities, of various industries & trades (e.g. banking, telecommunication, insurance, consumer durable goods manufacturers and service providers) will be invited to address the grievance of customers in predefined time slots.
The Consumer Camp will cover all consumer subjects including but not restricted to: Banking, Credit Cards, Financial Services, Airlines, Railways, Transport, Food, Medical Services, Govt. Services, RTI, Weights & Measures, Telecom, Construction & Realty, MRP, Online purchasing, Electronics & Mobiles.